Shipment Packaging
When mailing valuable precious metals, discretion and protection are key. Your products are securely wrapped in protective packaging, then placed in the shipping parcel along with packing material to prevent the products from shifting during shipping.
Please note: our return address and packaging do not give any indication of the valuable contents of the package, so you can rest assured that your packages will arrive safe and sound.
Shipment Tracking
When you place an order at Gold Nuggets Africa, you can track your order’s progress from the time of creation until your products are delivered to your doorstep. As soon as your order ships, typically within 1 business day of cleared payment, you will receive an email notification of shipment.
You can then follow along with your tracking code. Our customers are fully informed of the location of their metals at all times between the package being picked up at our facility by the carrier and final delivery. You will know if your package will require a signature at delivery or not before finalizing your order is shipped.
More About Shipping Insurance
To ensure complete customer confidence, every single package we ship is sent with full shipping insurance. This means that in the extremely unlikely case your package is lost or damaged in transit, you will receive a full refund of the purchase price. Please note that our insurance policies only extend to packages in transit – once the carrier obtains a signature or completes the delivery confirmation, our coverage ceases.
When ordering from Gold Nuggets Africa, you can be sure that your products are fully covered from our doorstep to yours. Please contact us if you have any questions about our shipping or insurance.
Certified Gold
Enquire about Gold Nuggets Africa’s range of gold products which are accompanied by a certificate that carries the ‘Certified’ stamp of approval, certifying that the gold meets the following criteria: :
- Newly mined only: The gold content was produced from newly mined gold (doré) and not from secondary gold.
- Conflict free: The gold content was produced from doré with warranties confirming conformance to prevailing conflict zone regulations and guidance from the World Gold Council (WGC) and the London Bullion Market Association (LBMA) which, in turn, adhere to due diligence guidelines by the Organisation for Economic Co-operation and Development (OECD).
- Segregated production line:The production line for the gold content was completely segregated from other doré, recycle streams and secondary gold that do not have the appropriate warranties, at all stages of the refining process.