Shipping

Shipment Packaging

When mailing valuable precious metals, discretion and protection are key. Your products are securely wrapped in protective packaging, then placed in the shipping parcel along with packing material to prevent the products from shifting during shipping.

Please note: our return address and packaging do not give any indication of the valuable contents of the package, so you can rest assured that your packages will arrive safe and sound.

Shipment Tracking

When you place an order at Gold Nuggets Africa, you can track your order’s progress from the time of creation until your products are delivered to your doorstep. As soon as your order ships, typically within 1 business day of cleared payment, you will receive an email notification of shipment.

You can then follow along with your tracking code. Our customers are fully informed of the location of their metals at all times between the package being picked up at our facility by the carrier and final delivery. You will know if your package will require a signature at delivery or not before finalizing your order is shipped.

More About Shipping Insurance

To ensure complete customer confidence, every single package we ship is sent with full shipping insurance. This means that in the extremely unlikely case your package is lost or damaged in transit, you will receive a full refund of the purchase price. Please note that our insurance policies only extend to packages in transit – once the carrier obtains a signature or completes the delivery confirmation, our coverage ceases.

When ordering from Gold Nuggets Africa, you can be sure that your products are fully covered from our doorstep to yours. Please contact us if you have any questions about our shipping or insurance.

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